Android How To

Replacing a Lost or Stolen QLink Wireless Phone

QLink Replacement Phone

QLink Wireless is a wireless telecommunications provider of the federal Lifeline Program–a sponsored free benefit program for eligible US citizens.

QLink Wireless provides qualifying customers a free cell phone with a certain amount of airtime each month. They fund the Lifeline service through the Universal Service Fund (USF) for low-income-eligible individuals in every state, territory, commonwealth, and on Tribal land who do not already have a Lifeline account. Eligibilities could differ depending on location, and it restricts the services under the Lifeline program to one account for every home. Individuals from the home should not be under any existing Lifeline or Link-Up subscription.

The QLink wireless phone provided is a smartphone given to users free of charge if they qualify for the Lifeline program. Once you sign up for a free phone, they will provide you a smartphone such as Samsung, LG, Blackberry, ZTE, depending on what is available. However, you are able to upgrade your basic smartphone to the latest model if you like, although there is a small fee for this upgrade.

Application for this service is easy and fast, but you must qualify for the Lifeline service first. You can qualify through programs like Medicaid, Food Stamps (SNAP), Supplemental Security Income (SSI), Survivors Pension Program, Veteran’s Pension, and Section 8. You can apply for this service if you are eligible through the QLink Wireless homepage (, by telephone, or by mailing or faxing the application form. You don’t need your credit card to pay any bill or fee when applying.

QLink Wireless also provides qualifying Lifeline customers a plan which includes one thousand minutes for calling, one thousand gigabytes of data and unlimited texting, every month for free. Customers can also buy more talk minutes and data once they exhaust their free benefit. Added benefits you can enjoy include services such as nationwide long distance calling, local calling, text and picture messaging, voicemail, free domestic roaming, three-way calling, call waiting, caller ID, free 911, 411 Directory Assistance, ability to connect to Wi-Fi and carryover minutes depending on your plan.

QLink Replacement Phone

Steps for replacing your QLink Wireless phone if it gets lost or stolen

If your phone gets lost, broken or stolen, you have few options for a replacement. You can bring a new phone as a replacement, order a new Q Link phone, or return to a previous phone linked to your Q Link account.

Visit the Q link wireless website, log in and go to the Activate Phone page. Select the smartphone you would like to use, or add a new eligible phone, and click Activate. When you do this, it will transfer your Lifeline benefit to the phone in your possession or the available phone of your choice.

It is crucial you get this done as soon as possible because they deactivate inactive accounts from this service after 30 days of inactivity. However, if you decide to cancel services as a result of loss or theft of your phone, they will not refund any balance on your account.

Here’s a summary of the two options you have if you lose your phone and their benefits.

First Option: Replace with a new Q Link Phone

Price: $25 (discount price for the new smartphone)


  • A ZTE Z3001S smartphone at a discounted rate.
  • A free package that includes 1 month of unlimited talk and an extra 1GB of data.
  • Lots of improved smartphone specifications including a front-facing camera, and 8GB of internal storage.

Payment Options

You can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order.

Second Option: Bring Your Own Phone

Price: $0


  • No activation fees.
  • Free SIM card provided if needed.
  • You get to keep your Q Link phone number and enjoy Lifeline from the phone you love.